1. Introduction
Worqd (“we,” “our,” or “us”) is owned and operated by AIQ Labs, located in Halifax, Nova Scotia, Canada. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI-powered project management platform.
By using Worqd, you agree to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us at team@worqd.com.
2. Information We Collect
2.1 Account Information
When you register for Worqd, we collect your name, email address, organization name, and password. This information is necessary to create and manage your account.
2.2 Project and Business Data
We collect and store data you input into the platform, including:
- Project information (names, descriptions, timelines, budgets)
- Task data (titles, descriptions, status, assignments)
- Client information (names, contact details, portal access tokens)
- Time entries and billing records
- Communication messages and email threads
- Documents and files uploaded to the platform
- AI conversation history and generated outputs
2.3 AI and Memory Data
Our AI system (powered by Mem0) stores long-term memory about your preferences, project history, team dynamics, and past interactions to provide personalized assistance. This memory data is encrypted and associated with your workspace.
2.4 Technical Information
We automatically collect certain technical information when you use Worqd:
- IP addresses and device information
- Browser type and version
- Operating system
- Usage patterns and feature interactions
- Error logs and performance data
3. How We Use Your Information
We use your information for the following purposes:
- Platform Operation: To provide and maintain the Worqd service, including AI assistance, project management, and client portal features.
- AI Processing: To power our AI assistant, including natural language processing, document generation, and automated reporting.
- Communication: To send email notifications, alerts, and respond to your inquiries.
- Improvement: To analyze usage patterns and improve our platform features and user experience.
- Security: To detect and prevent fraud, abuse, and unauthorized access.
- Compliance: To comply with legal obligations and enforce our terms.
4. Data Storage and Security
Your data is stored on secure cloud infrastructure with industry-standard encryption at rest and in transit. We use PostgreSQL databases with row-level security, encrypted API keys, and secure authentication protocols.
We implement the following security measures:
- AES-256 encryption for data at rest
- TLS 1.3 for data in transit
- Multi-factor authentication (MFA) support
- Regular security audits and penetration testing
- Role-based access control (RBAC)
- Automated backup and disaster recovery
5. Third-Party Services
We use the following third-party services to provide Worqd:
- AI/LLM Providers: OpenAI, Anthropic, Google (for AI processing)
- Email Services: Resend (for transactional emails)
- Cloud Infrastructure: AWS/GCP (for hosting and storage)
- Analytics: PostHog or similar (for usage analytics)
Each third-party provider is contractually bound to maintain appropriate data protection standards. We do not sell your data to third parties.
6. Your Rights and Choices
You have the following rights regarding your data:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your account and associated data.
- Export: Export your project data in standard formats.
- AI Memory: Clear AI conversation history and long-term memories.
- Communication: Opt out of non-essential emails and notifications.
To exercise these rights, contact us at team@worqd.com.
7. Client Data and Portal Access
When you invite clients to the Client Portal, they can view project information based on permissions you set. Client portal access uses secure, expiring tokens — no passwords required. You control what each client can see: tasks, milestones, budgets, and communication boards.
8. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Active data is purged within 30 days
- Backups are removed within 90 days
- Aggregated analytics data (non-identifiable) may be retained longer
9. International Data Transfers
AIQ Labs is based in Canada. Your data may be processed and stored in Canada, the United States, and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notifications. The latest version will always be available at this URL.
11. Contact Us
For privacy-related questions or concerns, please contact:
AIQ Labs
Halifax, Nova Scotia, Canada
Email: team@worqd.com